Frequently asked questions
How do I track my order?
How do I track my order?
Once your order ships, you'll get an email with a tracking link. From there you can follow it to your door.
Can I change or cancel my order?
Can I change or cancel my order?
Each piece is prepared individually, so the window is short. Email hello@mobe.gallery as soon as you can — if it hasn't entered preparation, we'll do our best to change or cancel it.
What payment methods do you accept?
What payment methods do you accept?
All major credit and debit cards, plus popular digital wallets, through Shopify's secure checkout. Your payment details never pass through us.
Do you charge VAT or customs duties?
Do you charge VAT or customs duties?
All prices include VAT — the price you see is the price you pay. Since we ship within the EU only, there are no customs duties or import fees to expect.
Where do you ship?
Where do you ship?
Across the European Union — all 27 countries. A few micro-territories are excluded: Åland, Andorra, San Marino and Vatican City.
How much does shipping cost?
How much does shipping cost?
Free across the EU on orders over €75. Below that, €5 to France, Belgium, Italy, the Netherlands and Spain — €9 elsewhere in the EU.
How long will my order take?
How long will my order take?
Allow 2–4 business days to prepare your piece, then 3–7 business days in transit. You'll receive tracking by email.
How is my order packaged?
How is my order packaged?
Prints up to A4 ship flat; larger prints ship rolled in a sturdy tube. Framed pieces travel in reinforced boxes built to protect the corners.
What's your return policy?
What's your return policy?
You have 14 days from delivery to return an order. Return shipping is at your charge; we refund the item and its original shipping once it reaches us. See our full refund policy.
How do I start a return?
How do I start a return?
Email hello@mobe.gallery within 14 days of delivery and we'll send you the return address and steps. Please keep the piece in its original packaging.
It arrived damaged. What now?
It arrived damaged. What now?
That's on us. Email hello@mobe.gallery with a photo within a few days of delivery and we'll arrange a replacement — no return to organize.
When will I be refunded?
When will I be refunded?
Once your returned piece reaches us and passes a quick check, we refund to your original payment method — usually within a few business days.
Is there a warranty or guarantee?
Is there a warranty or guarantee?
Every order is covered by the EU legal guarantee of conformity for two years. If a piece is faulty or not as described, we'll put it right.
What paper do you print on?
What paper do you print on?
Museum-grade archival matte paper: uncoated, naturally off-white, acid-free (pH 7+), 250 gsm, with low optical brighteners for consistent color. FSC-certified.
What sizes are available?
What sizes are available?
Six standard formats from A4 to 70 × 100 cm, plus a square range up to 100 × 100 cm. Sizes show in centimeters, and in inches.
What frames do you offer, and do they arrive ready to hang?
What frames do you offer, and do they arrive ready to hang?
Solid pine frames in four finishes — Black, White, Natural Wood and Dark Wood — with a shatterproof plexiglass front. By default the print and frame ship flat and unassembled; add Ready-to-hang (+€9) and it arrives assembled, with the hanging kit fitted.
Will the colors match what I see on screen?
Will the colors match what I see on screen?
We print in sRGB on archival matte paper chosen for true-to-screen tones. Because the paper is uncoated and off-white, expect a soft, matte rendering rather than a glossy one — slight variation between screen and print is normal.
Are these limited editions?
Are these limited editions?
It depends on the work. Some are open editions; others are released as limited runs — and when an edition is limited, it's noted on the piece.
Why do you offer only one paper and one finish?
Why do you offer only one paper and one finish?
Because we'd rather choose well than offer everything. One museum-grade paper, selected to serve the work — not a menu of options to scroll through.
How should I hang it?
How should I hang it?
As a rule, center the piece at eye level — around 145–150 cm from the floor. For pairs or a gallery wall, keep an even 5–8 cm gap. Use fixings suited to your wall; Ready-to-hang pieces come with the hardware fitted.
Can I frame it myself?
Can I frame it myself?
Yes. Our formats follow standard sizes, so an unframed print slots into off-the-shelf frames easily. For longevity, look for acid-free mounts. Prefer it sorted? Add a MoBe frame at checkout.
How do I care for my print?
How do I care for my print?
Keep it out of direct sunlight, handle it by the edges with clean hands, and avoid damp rooms. Framed behind plexiglass, it's well protected for everyday display.
How long will it last?
How long will it last?
Printed on acid-free archival paper, a MoBe print resists yellowing and fading for many years — especially away from direct sun. It's made to be kept.
How do I clean the frame and plexiglass?
How do I clean the frame and plexiglass?
Dust the frame with a dry or barely-damp soft cloth. For the plexiglass, use a soft, lint-free cloth — skip abrasive cleaners and harsh solvents, which can scratch or cloud it.
What is MoBe?
What is MoBe?
MoBe is a gallery, not a poster shop. We curate emerging visual culture and release it as prints you can live with — work chosen for a point of view, never a trend. On your wall, it isn't decoration; it's a window.
What does "emerging visual culture" mean?
What does "emerging visual culture" mean?
It's the work taking shape at the edges — from artists and designers building a voice rather than following a trend. We find it, back it, and bring it to your wall.
Where are you based?
Where are you based?
MoBe is based in Marseille, France — shipping across the EU. Marseille's raw light and bold culture set our tone.
Will sold-out pieces come back?
Will sold-out pieces come back?
Sometimes. Open editions return when restocked; limited runs are gone once they sell out. If a piece is away for a while, it's worth not waiting.
Do you collaborate?
Do you collaborate?
We move like a label — releasing in drops and capsules, shaped by the culture around us. Collaborations happen on our own rhythm; keep an eye on the Journal and the newsletter.